With the proliferation of e-commerce throughout the world today, it’s impossible to ignore the critical element of e-service. No matter what business you’re in, or where, if you don’t provide your customers with the best service humanly possible, you will not succeed. So, what is e-service? It’s speed, price, and technology, all built around service. E-service means the Web site doesn’t crash. It means customers are recognized when they log onto a site. It means products are delivered in a timely manner. It means a liberal return policy. It means that customer e-mails are responded to quickly-within hours, preferably within minutes. It means that everyone in the organization have been trained to interact effectively with customers. The great misconception about e-service is that it is synonymous with self-service. Far from it. Online shoppers not only want the speed, price, and convenience of online shopping, they want the service generally associated with traditional shopping. That means they want to be acknowledged, treated courteously and fairly, given fair prices, and provided superior customer service. At PowerNET we believe all of that to be true which is why we have incorporated this feature in our website. After creating an account you can simply log service requests with little hassle to ensure you are attended to in a prompt efficient manner… At PowerNET we believe in keeping up with the times, so when a faster, more efficient service comes along we’ll use it!