PowerNET makes it easy to ensure that your product performs as it should


Changed Your Mind?

If you change your mind about a product, you must notify us within 7 days of receiving the product. If it is unopened and complete with all documentation, we can arrange for a return and will refund your money. However, all delivery costs must be paid for and depending on the item, there may also be a restocking fee. Please note that software licenses cannot be returned.

PowerNET urges all clients to make selections carefully as after this 7 day period, we cannot provide refunds if you change your mind about a product.

It is also your responsibility to ensure that the product you purchase is suitable for your requirements. If you are unsure about this, please contact PowerNET and we can assist with your selection. In some cases, we may recommend using our consulting services in order to properly determine your requirements and ensure that the right product is purchased. We will stand behind any written recommendations we make.


Faulty Products

If a product purchased from PowerNET, does not function as warranted during the warranty period, we will happily arrange for it's repair and/or replacement. If we are unable to repair the item or replace it with one that is at least functionally equivalent, PowerNET will refund your money. Please note that all items bundled and priced together with the product must also be returned (for instance, if software is included with a computer, all items must be returned together).

If you receive a product which is Dead on Arrival, please notify us within 7 days of its delivery.

Click here for more information on Warranties.


What to do if you have a Problem

If you ever have a problem with a product you purchased from PowerNET that is within its warranty period, please call (03) 9425 9090 . Our Client Service Team will discuss the following options with you.


Contact the Manufacturer directly

We will provide contact details and any other information you require to deal with the manufacturer and arrange for repairs / replacement.

• Bring / send the faulty product to an PowerNET office
  We will provide an assessment of the product and where necessary, liase with the manufacturer for it's repair / replacement.
  
• Book an Onsite Service visit
  We will assess the product and if it is found to be faulty, we'll take the product and liase with the manufacturer for it's repair / replacement. (As the warranty is return-to-base, a Call-Out fee is payable.)
  
• Arrange for Helpdesk Support
  In some cases, we may be able to provide an assessment of the product using our Helpdesk service. Again, if it is found to be faulty, we will coordinate it's repair / replacement.

Please note: For all of the above services, no charges apply if the product is found to be faulty (aside from the cost of getting the product to PowerNET or a PowerNET Engineer to the product).

However, if the product is found not to be faulty, our standard rates will apply for all services provided (click here to see rate details)


If you have any questions about a product you have purchased, please contact us on (03) 9425 9090


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