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News & Views

Taking Business Communications To The Cloud: Powernet Partners With RingCentral

by John Lane - Dec 17, 2018

Technology is evolving more rapidly than ever before and many businesses are shifting to popular cloud-based systems. These transformative solutions are necessary in order for businesses to keep up with the functionality and reliability needed to succeed in today’s market.

 

In helping businesses adopt and make the shift to cloud technology, Powernet has recently partnered with RingCentral, the most advanced cloud unified communications platform for businesses that delivers carrier-grade reliability and functionality to cloud communication.

 

 

RingCentral’s Cloud-Based Technology

 

The cloud is essentially the delivery of on-demand services to businesses or users on a pay-as-you-go basis. In this instance rather than buying a phone system and employing resources for upkeep the cloud based resources are owned by a third party and you are only paying per for the services you need.

 

Think of cloud services like renting, rather than buying, a home. While it may be cheaper in the long run to buy a home, you take on the risk and responsibility for repairs and maintenance, which can be quite costly and time-consuming. With renting, you may pay more upfront for a unit, but most basic amenities and repairs are handled and paid for by the company or landlord you rent from.

 

 

What Services Does RingCentral Offer?

 

There are many types of cloud-based services, like IaaS and SaaS, but RingCentral offers Unified Communications as a Service (UCaaS). This means that they bundle all of your businesses communications, such as call management, conferencing, HD video meetings, and team messaging into a collaborative solution.

 

In short, rather than utilising various platforms, RingCentral centralises your communications into one convenient, simple and easy-to-navigate platform.

 

 

Reliability

 

RingCentral strategically chose to build their own technology and network from the ground up. This means their quality of service to their customers is top notch because they developed, built and maintain their own systems.

 

One of the most impressive parts of RingCentral’s ecosystem is that their distributed network is fully redundant, meaning they have backup infrastructure in place in case of an outage. If one server goes down, there’s another one waiting to pick up the weight. This foolproof system ensures that your business can operate 24/7, 365 days a year without a chance of going offline.

 

They have built a robust end-to-end monitoring system to ensure your KPIs remain at peak levels. They even have alarms in place to alert the RingCentral team of any drops in performance, ensuring they are addressed and patched swiftly.

 

 

End-to-End Security

 

Nothing is more important than ensuring security and fraud protection for clients. RingCentral establishes security measures at each layer within their system’s architectural design. This includes Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) ensuring encryption between all endpoints. All information and data between devices is protected by multiples layers of physical and logical security.

 

This is a simplified model for end-to-end security. In essence, the endpoints within the system are sending each other questions and answers in the form of keys back and forth that must be verified by both ends before they can unlock the door. These layers of security protocols make it very difficult for hackers to enter the system.

 

Furthermore, RingCentral offers firewalls, session border controllers, multiple authentication levels, intrusion-detection systems, system hardening, and the latest payment processing compliance.

 

 

Quality of Service

 

Quality of service is a pivotal factor that sets services operating in the same arena apart from one another. RingCentral is devoted to having the highest quality of service among its competitors through their Unified Communications as a Service (UCaaS) solution. Their connectivity operates independent of local providers and offers local access numbers in countries worldwide. This means no matter where you go in the world, you will stay seamlessly connected to your business communications tools.

 

Their direct connect service also makes it incredibly easy to onboard your business to their platform on the cloud. Their services utilise state-of-the-art technology like Opus Interactive codec for audio and video, as well as the G.722 codec for audio.

 

Of course, the most important part of quality of service is a great customer service experienceand RingCentral has just that — with dedicated project management and professional service staff that are trained to meet your specific business needs. They help you through set up, launch and every step thereafter.

 

 

Superior User Experience

 

User experience makes or breaks a service. Regardless of the complexity of a system in the background and the technology on the backends, if the UX is confusing, nobody will want to use your service. That’s why RingCentral has built intuitive applications that are designed to be organic. They’ve built it so that admins can personalise the experience to their liking with custom settings across phone calls, conferences, meetings, and more.

 

The onboarding experience is also crucial as it’s often when users make snap judgments on whether or not they like an application. Knowing this, RingCentral has made their set up as user-friendly as possible, allowing for a full system configuration within minutes. Their team is ready to support you and will even do the work for you if you require a more complex implementation. Sign up, set up, get working.

 

 

RingCentral’s All-In-One Cloud Communication Solutions 

 

RingCentral aims to set the industry standard for all-in-one cloud communication solutions. Your office phone, text messaging, audio and video conferencing and file sharing all take place within one centralised system. Simply open the app and enter your global office from anywhere in the world, anytime.

 

Technological innovation has drastically altered the pace of the business world; constant communication is now the norm. Because we can’t be on call all hours of the day, RingCentral has developed a unique call-forwarding system. This means that if you are unavailable, but your client has an urgent matter, the system can forward the call or message to a coworker who is online. They’ve engrained their passion for quality of service directly into their toolkit, giving you the opportunity to never miss a beat with your own clients, even when team members are off the clock.

 

Many businesses also distribute work phones and computers, but that is becoming a thing of the past. With RingCentral’s cloud based services, you can link all of your own devices directly to the system without needing to spend extra money on hardware. Simply download the app to get started.

 

Speaking of applications, RingCentral integrates with apps you use every day, such as Microsoft Outlook®, Salesforce®, Google Drive™, and Dropbox™. The ease of combining your old and new systems into one primary operation is a timesaver that drives efficiency and provides extreme operational relief.

 

 

Powernet & RingCentral: Your Complete Cloud Business Solutions 

 

Powernet is always seeking new and improved services to deliver value to our clients. The addition of RingCentral will provide our clients with the freedom of mobility like never before. From now on, you will have the opportunity to have your office extension/phone with you on the go, right from your personal phone. It will also greatly improve productivity, simplify processes and add a layer of convenience and security to your day to day business operations.

 

Over the next several years, the government will be shutting down their old legacy phone systems running on discontinued copper lines. So, as we move to NBN and fibre internet, RingCentral will be the ideal solution for your business.

 

Contact us today to experience integrated cloud-business solutions to empower your business for the future.

 

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