If you didn’t know it before, Channel Ten’s Masterchef will surely have taught you: Working in a commercial kitchen is rewarding, but tough work. This tough work affords hard-wearing equipment which sometimes needs urgent replacement. Queensland’s Commercial Kitchen Company provides exactly this: Cooktops, ovens, deep fryers, dishwashers, glass washers, microwaves, blenders and food processors to name a few. The company supports the whole hospitality and associated industries in Brisbane and surrounds. Having outlets on the Gold Coast, in Brisbane and sales staff on the road means that it is crucial that the business is able to maintain system availability at any time anywhere.
“We needed a cost-effective solution to ensure maximum system functionality and availability,” said Eva Vella, Office Manager at Commercial Kitchen Company.
PowerNET decided to achieve this high level of functionality and availability by implementing a hybrid cloud solution: Today Commercial Kitchen Company uses cloud based services, leveraging the PowerCLOUD Hosted Exchange product to increase the resilience of the service and reduce the resourcing requirements within the on-premise solution. This enables the company not only to leverage the advantages of the cloud technology but also to maximise the return on investment of their existing on-site infrastructure.
The Benefits of an Ongoing Relationship
In the case of the Commercial Kitchen Company PowerNET also provides ongoing support. PowerNET proactively manages the IT environment by comprehensive remote monitoring and provides system reporting on a monthly basis. “Working closely with us provides Commercial Kitchen Company with the assurance that everything in the background is working efficiently and effectively,” said PowerNET’s Andrew Griffioen who worked with Commercial Kitchen Company on the implementation of the hybrid cloud solution. “The account manager frequently meets with the client to provide important updates on technology trends and additional value on how the cloud technology can be used to benefit the business in a practical way.”
Around the Clock Service
Eva Vella, office manager at the Commercial Kitchen Company, said her company needs to be able to rely on an IT service partner around the clock, even on the weekends, as her company is working on Saturdays as well. "The PowerNET team are always willing to work with our requirements should any maintenance be required outside normal business hours to minimise any downtime to our business,” she said. “They are quick to identify any issues we have and provide us with the most cost-effective solution and most importantly ensure we are up and running with as little impact to our business as possible."
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