Working at Powernet is like working with family. My colleagues care about our clients and each other, which makes it a productive and pleasant place to work.

We consider ourselves to be an industry leader in providing tailor made IT solutions to SME and enterprise organisations across a range of industries throughout Australia and New Zealand.
  • We are focused on attracting and keeping top talent who not only add value to our business, but to the business of each of our clients.
  • The role of each Powernet staff member is pivotal to our ongoing success, as our clients entrust us with critical business decisions that affect their future.
  • Our staff understand that there is no “one-size fits all” approach when dealing with our client’s needs and to achieve this, we hire individuals who possess a passion for building relationships, obtaining trust and demonstrating excellence in everything they do.
  • We have a commitment to professionally develop each and every employee, enabling us to stay abreast of all the latest technology and IT innovations. This paves the way to both a rewarding and fulfilling career.
At Powernet, it is our drive for talent and passion for excellence that differentiates us from our competitors, ensuring we deliver the best strategic business advice available every time.
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    • In return for a strong work ethic that’s strategically aligned with our core values, employee’s can expect the following in addition to a competitive remuneration package:
    • Working for an organisation that has been certified as a ‘Great Place To Work’
    • Ongoing professional development and training opportunities
    • Career development pathways
    • Quarterly performance reviews
    • Exposure to a vast array of industries and sectors
    • Novated Car Lease offering
    • Salary sacrifice offering
    • Breakfast supplied daily to all staff
    • Laptop & mobile phone for employees required to work remotely
    • Overtime rates for on-call technical employees
    • Employee Engagement Council focused on improving the engagement of all Powernet members
    • Social events
    • Monthly & Annual PowerPERFORMER Award – given to an employee who most significantly demonstrates our core values
    • Weekly “Values Shout Out” prizes given out across all teams and departments

Available Positions

Level 3 Technical Support Consultant (MSP) 

 

Are you looking for an exciting opportunity as a Senior Managed Services Consultant joining an amazing team of IT champions? 

 

Do you have strong all round skills in a managed services environment? 

 

Looking for an IT career that has diversity, challenges and growth opportunities? 

 

We’re a progressive IT Consultancy offering IT solutions, support and managed services to over 1,000 small to medium businesses nationally looking for an experienced IT professional to join our team! 

 

This role provides the opportunity to interact with a broad range of organisations and industries. Our Managed Services field team is an integral part of our customer experience and our business. You will be presented with challenges and rewarded for your efforts, as well as have the opportunity to work for a company that is Great Place to Work certified. 

 

The successful applicant will need to be the right person above all else. You must be able to provide outstanding customer service first and foremost. Also be able to work your way around a wide variety of IT systems and technologies.  

 

Your success in this role will be based on: 

 

  • Creating an outstanding customer service experience for our clients 

  • Business acumen that can be applied across varied situations 

  • Achieving your daily and weekly customer satisfaction targets and KPIs. 

  • Driving accountability in everything you do 

  • Exceptional stakeholder management 

  • Contribution to ensuring technical processes follow best practice 

  • Acting at all times in alignment with strategic business objectives and the needs of the company 

  • Ensuring your work output leads to the increased viability of the company 

  • Possessing great communication skills, being a "people person" always putting the client at the top of your priorities 

 

Key skill areas include, but are not limited to: 

 

  • Outstanding communication skills 

  • A broad understanding of IT systems 

  • Solid understanding of Windows systems 

  • Strong networking skills 

  • Self-motivated and autonomous 

  • ConnectWise experience 

  • Line of business software support skills 

 

Additional requirements include: 

 

  • Must be highly self-motivated and willing to learn and improve your skills and knowledge. 

  • Must be precise in completing all work fully, without taking shortcuts. 

  • Experience in a Managed Service Provider (MSP) environment is a must. 

  • An ability to identify client needs and promote additional work in a proactive role. 

  • Must have had at least 1 - 2 years experience in a similar role. 

  • Take joy in solving business problems by using your own initiative. 

  • Applicants must be Australian residents 

 

If you think you’d be the right fit please email you resume and cover letter to careers@power-net.com.au 

 

We look forward to hearing from you. 

Powernet provides excellent development opportunities for everyone and the family values the company holds makes it enjoyable to come to work every day.

Get in touch

We’re all about providing simplified and superior technology solutions that exceed our clients’ expectations and add value to their business. We’d love the opportunity to meet with you and discuss how we may help you with your IT requirements. Please call us on the number listed or fill in the contact sheet and an enthusiastic team member from either Melbourne, Brisbane or Sydney office will be in touch very soon.

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