Working at Powernet is like working with family. My colleagues care about our clients and each other, which makes it a productive and pleasant place to work.
Level 3 Technical Support Consultant (MSP)
Are you looking for an exciting opportunity as a Senior Managed Services Consultant joining an amazing team of IT champions?
Do you have strong all round skills in a managed services environment?
Looking for an IT career that has diversity, challenges and growth opportunities?
We’re a progressive IT Consultancy offering IT solutions, support and managed services to over 1,000 small to medium businesses nationally looking for an experienced IT professional to join our team!
This role provides the opportunity to interact with a broad range of organisations and industries. Our Managed Services field team is an integral part of our customer experience and our business. You will be presented with challenges and rewarded for your efforts, as well as have the opportunity to work for a company that is Great Place to Work certified.
The successful applicant will need to be the right person above all else. You must be able to provide outstanding customer service first and foremost. Also be able to work your way around a wide variety of IT systems and technologies.
Your success in this role will be based on:
Creating an outstanding customer service experience for our clients
Business acumen that can be applied across varied situations
Achieving your daily and weekly customer satisfaction targets and KPIs.
Driving accountability in everything you do
Exceptional stakeholder management
Contribution to ensuring technical processes follow best practice
Acting at all times in alignment with strategic business objectives and the needs of the company
Ensuring your work output leads to the increased viability of the company
Possessing great communication skills, being a "people person" always putting the client at the top of your priorities
Key skill areas include, but are not limited to:
Outstanding communication skills
A broad understanding of IT systems
Solid understanding of Windows systems
Strong networking skills
Self-motivated and autonomous
Line of business software support skills
Additional requirements include:
Must be highly self-motivated and willing to learn and improve your skills and knowledge.
Must be precise in completing all work fully, without taking shortcuts.
Experience in a Managed Service Provider (MSP) environment is a must.
An ability to identify client needs and promote additional work in a proactive role.
Must have had at least 1 - 2 years experience in a similar role.
Take joy in solving business problems by using your own initiative.
Applicants must be Australian residents
If you think you’d be the right fit please email you resume and cover letter to firstname.lastname@example.org.
We look forward to hearing from you.
Powernet provides excellent development opportunities for everyone and the family values the company holds makes it enjoyable to come to work every day.
We’re all about providing simplified and superior technology solutions that exceed our clients’ expectations and add value to their business. We’d love the opportunity to meet with you and discuss how we may help you with your IT requirements. Please call us on the number listed or fill in the contact sheet and an enthusiastic team member from either Melbourne, Brisbane or Sydney office will be in touch very soon.